Customer Testimonials
Jose was great. Duration for an oil change, wiper replacement & tire rotation was too long. Lobby was a bit too cold. Coffee station is awesome. Chairs are horribly uncomfortable!!!
Friendly and helpful very respectful especially since I was going through a major passing in my life
Very honest, reliable and I appreciated Carlos (manager) professionalism. The other Carlos was nice. Appreciated the service and customer service
It was fine and everything was to be as expected until I pulled off. Both right passenger side wheels was not tightened. I heard a loud noise and my steering wheel was shaking. I drove back. They were tightened. I asked for the other side to be checked. I came back late because I was uncomfortable about driving. I still am, not matter the recent inspection. It's a huge safety issue. This is not a complaint per se, just awareness for all mechanics.
Friendly and worked quickly. Provided a ride to work and back. It was a good experience
Friendly and quick service Jose was knowledgeable and took care of me. He was super friendly
I made an appointment for 11:00 only to be told I would have to wait a minimum of two hours. That's ridiculous. All I needed was new headlights.
Your service writer has excellent communication skills. I had a little hiccup with my extended warranty because I had purchased it through another dealership. Allison explained to me the reason for the problem. She deserves a raise.
Carlos was transparent and service was done quickly by the technician. Carlos was transparent and service was done quickly by the technician. Rideshare was also covered both ways. Thanks Carlos.
Quick service and they washed my car afterwards Jonathan Sanchez made sure my car was done in a timely manner and had it pulled up for an easy exit.
Good sales man, very attentive. I would rate 5 stars, but I experienced issues with the service department and the service was needed for issues on the car I was buying. Issues aren't resolved.
Waiting reasonable time to have my oil change and to check on the oil leak that I had told her.
Allison was such a pleasure to work with. She explained every step and had great communication.
Allison was very helpful and very pleasant. Allison is helpful when it comes to helping make the appointment, answer questions about the recalls, and helped me get the car done when she says it will be.
Communication and follow through needs improvement. I didn't create this situation, Kia's faulty engine did.
The check process took a little long, but you guys were busy, so I'm not holding it against you. The man who checked me in was very kind and friendly. Once he came over, the check in process was quick. The waiting room was nice. I like how you give the text updates. Overall great experience.
Allison is the absolute BEST! She is the sole reason that I keep returning to Findlay Kia's service department. Allison has been my Service Writer for 3 long, complicated (thanks to my warranty company) repair "journies", over the past 2 years. With her, I feel seen, heard, respected and taken care of. She is knowledgeable & is always available to answer & address my questions. Most importantly the "Trust Factor", when I deal with her, is very high, which is very important to me.
If you need service on your vehicle, Findlay Kia (Las Vegas), with Allison ... Read More DealerRater - Jul 1, 2026
Waited almost 4 hours for a simple service. Nobody informed me anything until I went to ask
I have button quite a few cars from this dealership and the sitting area is very nice and the staff is knowledgeable
I'm not sure who Brandy Richardson is. My vehicle was handled by Carlos Quinones. I dropped my vehicle off for the second time for the same issue on June 10th and nothing was done to it until I asked to speak to a manager on June 15th. Just to find that there was leak in the shocks which the parts not available and my vehicle was not ready until the 25th. There was definitely a lack in communication and initiative in this matter. This is not right. I'd appreciate feed back on what can be done to better ... Read More DealerRater - Jul 1, 2026
I had a great experience at Findlay Kia. Max was professional, kept me updated throughout the repair process, and provided outstanding customer service. I truly appreciate his dedication and support.
Findlay Kia is always awesome from the day I got my car to servicing it
I appreciate Allison's help and service through this repair. She was helpful and communicative.
On time. Pleasant That's all I have to say. I will not go any other dealership. I drive 25 minutes to get there
Amazing service by Allison. My tire was fixed really fast and I was in and out of the service center in no time!
2 hours for an oil change and smog even when I was 30 minutes early was way too long
Took longer then was told, never kept me updated, when I asked about vehicle , he texted me one thing and then later text me another, they took my cabin air filter out and never replaced it, I had to buy one today, luckily I checked it this morning
I like going there and getting my SUV maintained why the right people who know what they’re doing
Todo estuvo correcto , quedamos muy contentos con el servicio de Kia y también con el carro que pudimos conseguir
Josef was excellent. Professional and thorough. Attention to detail and and provided excellent communication throughout our experience.
Jose is always amazing!! always taking great care of us when we come in to service our car, i definitely recommend working with jose!!
Greeted immediately, service with Allison was fantastic, communication was awesome, time I arrived to time I left
Had first oil service done and was completed and liked the waiting area and the service representative was very nice and he even made it easy for me to leave where he parked the car which was much appreciated
Everyone was incredibly helpful and genuinely cared. I will always I'll go back to this specific dealership in the future.
When I brought my car in for diagnostic, I was told it would be 3/4 days for an update. My car was brought in Tuesday morning. I had to call on Friday for an update to be told it will be another few days for a diagnostic. I was frustrated and then was offered a rental on the dealership. Luckily I met with Joe the car salesperson who helped me on my trade in and worked with me on my monthly payment as I've been with Kia cars for 10years. But lack of communication from the service department on a ... Read More DealerRater - Jun 26, 2026
I'm so happy and feel so lucky to have met Carlos Quinones at Findlay. I consider him family now. A truly authentic human being. Thank you and give him a raise!
Carlos was an excellent technician from start to finish. He was about to solve the issue quickly and provide in-depth explanations. He was also about to diagnose an engine light issue when we picked up the vehicle and helped fix it as well.
Very good The service was great and fast Allison was the best representative I ever dealt with
The work was done quickly. Josef was a kind and clear communicator. He went above and beyond.
Easy, smooth, fast My experience at the dealership was pleasant. They got me in and out pretty fast.
Sales dept is "good" but get all the numbers in writing. (APR and Money factor on a lease) Carlos Aquino the Service manager is terrible! After waiting six weeks to get a call back from him on a part for a power seat, it took me to call them back. Upon calling they said there was no order for the part! What!? Carlos was unapologetic and said the "system" was to blame. Rescheduled, and 2 weeks later they got the part for the power seat. 8am appt and Carlos gave me a loaner car and asked me ... Read More DealerRater - Jun 24, 2026
Friendly, professional, and extremely prompt at fixing my car problem?? I really appreciate the Customer service that I got from Findlay Kia. I called the Customer service manager in advance to tell him about the issue that I had and he personally took charge to make sure that my car was repaired promptly and thoroughly. I really appreciate the person that checked me in and out as well she was wonderful and the mechanic really wanted to make sure that I understood my car so he gave me some tips if I ever were in a situation where my battery ... Read More DealerRater - Jun 24, 2026
Very straightforward and informative, makes sure even the smaller concerns are handled properly. Very good service overall.
It was a great experience. Thank you John was personable and we are grateful for his assistance with the sale
Very good staff, good reception. All the staff attended us and treated us very well.
Had a great experience with your staff. I was 20 minutes early and he got me in early and was up front with how long it usually takes and had the vehicle out within that time window.
Isaiah was super helpful, friendly, and to the point. He made the process stress free and easy.
Tony Smith the General Manager is wonderful. He has excellent expectations and makes sure his team follows suit. This is the team from sales, service all the way to janitorial. You can tell they are motivated and love their jobs. Tony runs a great dealership. Kudos!
Service tech was friendly and accommodating. Service was given in a timely manner. Very professional
The general experience was great! However I did realize that upon leaving the dealership there was a screw in my tire. I tried to speak someone about it but didn't receive a message back. It cost me a bit of money to purchase a new tire.
Jon was the best car salesman I have ever worked with. Made the process super easy and no pressure at all. I will definitely recommend John to friends and family.
It was quick and Jonathan was very helpful And I would recommend him to anyone who need to get there kia worked on
I’ve been a long-time Findlay customer, but this location continues to disappoint me.
I’m honestly unsure why they provide a phone number because getting ahold of anyone is nearly impossible. I’ve called and sent text messages multiple times, yet no one has responded. The lack of communication is unacceptable.
I originally brought my vehicle in for a recall and routine service. Not only was the recall never completed, but I was also told there was a leaking valve that needed repair. I paid over $1,400 out of pocket for that repair, and now I’m experiencing the exact ... Read More DealerRater - Jun 22, 2026
Great experience Great experience. Good customer service. I was kept well informed and the waiting are was good
Great experience I had a great experience with the KIA service center. Everyone was very communicative and helpful
Stress free Excellent experience Communicated with me well and took good care of my vehicle
My car broke down on my drive into Vegas from La and had it towed there on Monday morning. Because I was from out of town, Josepf assured me I would be a priority. They never looked at or worked on my car for an entire week forcing me to pay for a tow all the way back home.
You have alot of employees working there! I will be buying my next Kia from you.
Service was great and Carlos was very attentive and made sure my experience was great.
Dealership was nice and clean. Enrique was very helpful and friendly. Patient when I was having trouble buying car insurance to be able to leave dealership. Enrique made the process of buying a car great and easy
Everyone very friendly and helpful Answered all my questions. Service done quickly I always have a good experience here
Professional & friendly & met my concerns & choices Alison ...very informative Matthew....very helpful & listened to my requirements
It Took almost 2 hours to complete an oil change. My inquiry on my kia soul 2019 pull back action every time I brake was not address fully. I'm not convinced on the response I received.
Joe and Josh were very helpful. They answered all my questions and provided me the best options for my credit score. They made the entire process a breeze.
I have been a long time customer and I appreciate the services rendered and the care given
After a rough start with a salesman they absolutely made it right and stuck to there word. On top of that they were incredibly professional when it came down to fixing a problem.
Service was quick, Carlos was kind and professional 7 more words The service was great and quick. Carlos was very kind and professional
Quick and easy service Making and attending my routine service appointment was quick and easy at Findlay Kia.
Having the first service on my car was easy and hassle free. The waiting area was comfortable and I appreciated the coffee area.
Easy to work with The communication was clear and helpful The service was convenient and well timed
My last experience with service was not great but this experience was the opposite. Joshua did an excellent job of keeping me informed of what was happening, working with my insurance company and getting my car fixed. Very happy to have my vehicle back and in working order. Thanks Joshua
My experience with the dealership was professional and communicative You can tell the team works together well also
Always great service but they do keep the waiting area pretty chilly AC wise. Could just be my thinning blood. ??
The person I dealt with was Allison Stuart and she was very helpful and informative. I was there with my kids and they were able to stay mostly entertained for 3 hours.
Great communication great experience Staff was very knowledgeable and explained everything without confusion Will come back again.
Knowledgeable staff. Very friendly & courteous. Service was as stated. And all work was explained professionally.
Got us in, out, and on the road in no time flat. We will be back.
Ive taken my car in 4 times to have the door handle fixed and yet every time they wont and this last time was even worse then when I brought it in
I scheduled to do oil change and alignment only got an oil change done I waited 2.5 hours for an oil change my bumper was scratched so they buffed it out so I had to spent more time there now I have to go back Thursday for an alignment Carlos said he will push me to the front of the line
Exceeded expectations for delivery of service very Scotty in nature On time and on budget
He was great! Service was fast and he made sure to answer any questions I had.
Great customer service Max was super friendly and he helped out with everything I needed Highly recommend recommended
Had a very good experience with everything. Attentive and on time Resolved the issues with my car very quickly
Max and his team were great, they took me same day and completed repair Great customer service
Thank you for always getting me in so quickly and addressing my concerns. This is the best experience I’ve had at a dealership. Thanks Josh.
Very professional and great communication on the update of your car All the folks in the service department are very friendly
Great service. Very receptive on my problem and the fix was done very quick — got my car the same day when I expected it to take a day or so.
Enrique H provided exceptional customer service from start to finish. He was friendly, professional, knowledgeable, and genuinely cared about helping me find the right vehicle. He took the time to answer all my questions, explained everything clearly, and made the entire process easy and stress-free. He was patience and attention to detail exceeded my expectations. I truly appreciate their outstanding service and would highly recommend them to anyone visiting the dealership. Thank you for making this such a positive experience!
Perfect I did not have to wait very long. Explained to me what would be done.
I had a great experience with the service department at Kia Findlay Carlos (manager) and Max was professional, friendly, and kept me updated throughout the entire process. My vehicle was serviced in a timely manner, and everything was explained clearly. I appreciate their honesty and attention to detail. Overall, excellent customer service and I will continue bringing my vehicle here for service. Mahalo 🌺
Every time I go to this dealership they are punctual and always communicate any additional services I need. You guys are THE BEST service center in Las Vegas.
Fast and professional service from everyone. Josef was very helpful and kept me informed of the process.
I have multiple vehicles serviced here and the staff is consistent with their service and hospitality.
I'm please with the customer service I receive at the dealership. It's always welcoming when I bring my vehicle in. And Jose checks me in.
I'm please with the customer service I receive at the dealership. It's always welcoming when I bring my vehicle in. And Jose checks me in.
I had 2 services performed less than 5 months apart for wheel alignment and tire balance. He did not look at previous history so I paid for things I did not need. Then what I asked for in the summer service did not happen for a cabin filter change. He also did not check in with status which should happen if waiting.
Everyone was very friendly and explained any issues that needed to be addressed. A timeframe was given, which was reasonable. All work was completed ahead of schedule. I'm very thankful for their help and hard work.
Joe was really great. Appreciate all of his help and time. Easy to talk to and didn't pressure or act like a salesperson.
Everyone is always friendly and helpful. The waiting room is the best, I am even able to being my laptops to work
amazing experience! thanks to james and the wonderful team ! i was very happy with this dealership.
