Welcome to Findlay Kia Las Vegas

My experience was good. I rated 4 started bc i would prefer the option of picking up my car. The the provided lyft or ride share of your choosing through business hours. I was not able to pick up once my service writer left for the day. Not a huge deal.. but as long as the doors are open, I feel like pick up should be an option. Everything was wonderful, aside from that, and it didn't inconvenience me really. That I can see how it would typically vary very inconvenient for others, and potentially next time for myself as well.

Austin kept his word that we agreed on over the phone which I have never experienced before. Josh was very good at helping me get a good interest rate

Jonathan was very professional, explained everything in detail all with a smile! He deserves a raise!

One of the most friendly dealerships anyone can visit in my opinion. The service, the friendliness, the professionalism. They take pride in their work and they ensure their customers’ happiness and satisfaction.

This dealership continues to consistently be the worst dealership I’ve ever interacted with in the. Moving past the time when I bought my car in 2024 that took a week, 3 phone calls to corporate and 2 to Costco, as aell as 7 phone calls with the dealership, and me returning the WRONG CAR that they sent me home with, as it did not match the description of the car I bought, forcing them to unwind a lease.. lets get to this weeks experience. I received a phone call about a coolant pump service recall. I told the person that I was leaving town on Monday to another city where I live part of the time, and that if they could complete the service before Monday, I would bring it in. If not, I would get it arranged in the other city while I will be for the next three weeks. She informed me they could do the whole thing on Saturday if I brought it in at 8:30, so I agreed. Saturday morning, I bring my car in at 8:25, I tell them I’m there to see Joseph and they radio him. At 8:36, someone comes up to me, admittedly , I did not glance at his name tag, he says hello “James! One second while I grab your odometer”, and he scans the odometer reading on my dashboard and grabs my key and has me follow him to his office. He asked me if my number is still X, and he reads off a number I’ve never heard before, and I tell him no. He turns the screen towards me and says, what on here isn’t correct, and I see his screen very person with my first name different last name, different address. I tell him this isn’t me, and he seems very confused, and he goes “James, black Kia EV 6?“ and i say yes thats me.. then he realizes the account he’s looking at is for a black Kia EV9, and he had grabbed the wrong customer. He says “oh, you were with Joseph, he’s right there“ and points to a guy sitting at the desk immediately across from him, whos relaxed back in his chair lounging staring at his screen zoned out. He suddenly realizes we’re talking about him and catches himself up to the conversation and pulls my information up. He asks if this is the first time I’m bringing my car in for this issue, and I say, well, I hope so. I joke I would hate to bring a car in for the same service recall issues twice. He then explains to me their procedure is to unhook the wire and inspect it to see if it is corroded, if it is corroded, it needs to be replaced, and that the pump needs to be replaced no matter what. They then order the parts they need, out of the wire and the pump, or just the pump, and I bring the car back in on another day to have them do the work. I tell him I’ve read the service bulletin and instructions, and it seems very straightforward, and the fact this is a two-day process makes zero sense to me. I also let him know that I do not have time to bring my car back, as I’m leaving town in a day, and that I was very clear on this with the scheduling person on the phone. He dismisses this as “They just schedule, they don’t know the work we do“ and that “This is just simply how it’s done by procedure“ I tell him again this isn’t going to work for me and that I find it incredulous that a mandatory recall for every single Kia EV6 on the road doesn’t result in them having a simple three-wire harness and pump in stock. Or at the very least, only scheduling people in for servicing when they have the parts needed for them. He seems very put off and surprised by this, and asked me what I wanted to do, and I simply told him I wanted to take my car and go home, which he seemed very unhappy about, but let me do. Is this further cemented the fact that I won’t ever again set foot in this dealership, even for servicing now, and in the future I would much rather drive my car four hours to Los Angeles and have it done by a dealership there, because every last bit of second chance and goodwill I held for Findlay Kia has been burned away by this experience.

Joseph was awesome when I arrived he asked me to give him sometime to investigate my issue and he called be an uber - he called me back about : hours with great news and called an uber to pick me up - yes other people do this but he knew I was worried and he was able to calm my concerns

Excellent service. Jonathan is amazing, he always take care of my inquires. I am extremely happy with him

Couple of problems with car (not dealers fault). Cant operate cargo door swith and having trouble veihicle id code for keyless unlock.

Very good. Ashley service wrtiter is awesome.

Not very professional who takes off to lunch not saying Anthony shouldn't have lunch he should let his customers know and professionally had one if his colleagues continue with the paperwork not leave a customer waiting for 37 minutes while someone decides to go look for my keys and paperwork. Layla wasn't very professional she knew I was waiting g and takes other people. When I got there 10 minutes early for my 2 p m appointment Anthony came and I guess because I'm an older lady he thought he could talk down to me like I knew nothing. Trying to tell me why my truck oilchange was more than my car then tells me seeing how I'm a good customer he'd see about a discount was telling me the truck engine was bigger therefore requires more oil. Then had to ask if it's a V6 or V8 after he already had the information.

Oil change and recall completed with efficiency and care.

Best car experience I have ever had! Isaiah was exceptional and professional. All positive, nothing negative. I highly recommend Findlay Kia to anyone shopping for a vehicle.

Excellent Service and a Happy Ending for Our 2017 Kia Optima! We would like to express our sincere appreciation to Findlay Kia on Sahara and Kia Corporate for their assistance in resolving the engine issues with our 2017 Kia Optima. Although the process took longer than expected and came with some challenges, we are grateful that Findlay Kia worked with us toward a successful resolution. A special thank-you to Anthony Rivas-Garcia and the service technicians for their time, patience, and efforts throughout the repair process. We are especially happy to report that our Optima is back home and running smoothly! It is such a relief to have our vehicle back in excellent running condition. Our family has been loyal Kia customers since 2007, purchasing five Kia vehicles over the years, including our 2024 Kia Telluride. We truly appreciate a company that values its longtime customers and makes an effort to stand behind its vehicles. Thank you again to the entire Findlay Kia team and Kia Corporate for helping bring this experience to a positive conclusion. Your efforts are sincerely appreciated! Frances & Ken Jernstrom (in behalf of our families, Dalia & Ben Reyes)

Everything was great. Tony provided excellent service. The only reason why I gave four stars is because my car didn’t get washed because of the type of paint. there should be another method of washing this car at the dealership. Just because I have an upgraded Paint, should not disqualify me from getting the car cleaned while I’m . the windows and tires should get washed regardless.

My car was not repaired correctly twice and wa son your shop for weeks. Then they didn't connect my fuel garage correctly and I ran out of gas hit it showed 1/2 tank and it was in the shop for another 5 days