Welcome to Findlay Kia Las Vegas

Very efficient and very effective I was in and out in less than an hour.

My Experience with Findlay Kia – Extremely Disappointing I purchased a brand-new 2023 Kia Carnival in the summer of 2022 for $48,645.93 (paid in cash). Unfortunately, my experience has been one disappointment after another. Shortly after purchasing the vehicle, I discovered that it did not include the communication system that was discussed during the sales process. When I raised the issue, I was simply told that verbal agreements don't count. In other words, I was left with no solution. Later, while the vehicle was parked in my own driveway, the windshield suddenly cracked. The incident was captured on my dashcam, yet Kia's response was simply that it was not covered under warranty. On top of that, this vehicle has already been subject to multiple recalls, including serious safety recalls such as: "A fuel leak increases the risk of a fire." I use this vehicle commercially for guided tours, so every recall means downtime and lost revenue. Although the recall repairs are free, the vehicle is unavailable during that time. The last recall alone kept my vehicle in the shop for more two days (overnight), forcing me to cancel tours and lose income. The final straw came after a routine oil change at Findlay Kia. When I picked up the vehicle, the steering wheel was suddenly crooked. If I held the steering wheel perfectly straight, the vehicle would drift toward the curb. "See picture" During my next visit for a recall, I pointed out the issue. I was told they would inspect it. When I picked up the vehicle, I specifically asked whether everything had been fixed and was assured that it had. It hadn't. The steering wheel was still crooked the moment I drove off the dealership lot. I returned immediately and was told I would need to wait another two hours for someone to inspect it. I agreed. Then I was informed that it would cost me $130. At that point, I had enough. I told them I would be contacting Kia's corporate headquarters. The employee's response was simply: "Okay, do it. This is the Customer Service at FINDLAY KIA in Las Vegas. Unbelievable! There are two additional practices at Findlay Kia that I found particularly concerning: 1. Constant offers to buy your vehicle.
Every time I drop my vehicle off for service, I receive a text message saying they are "very interested" in buying my car. If you respond, the offer is far below market value. My advice to anyone servicing their vehicle there: be cautious before accepting any offer. 2. The complimentary Multi-Point Inspection.
During one inspection, I was told: "Engine oil level/condition may require attention." The interesting part? Just 510 miles (about three days) earlier, the vehicle had received a fresh oil change using Mobil 1, one of the highest-quality motor oils available. That inspection result seriously made me question how carefully these inspections are actually performed. Final Thoughts: I have owned this vehicle since new and expected much better from a nearly $50k purchase. Between the missing features, repeated recalls, warranty issues, lost business due to repair downtime, the unresolved steering problem after service, and my overall experience with the dealership, I have completely lost confidence in both Kia and Findlay Kia. Kia has just lost a long-term customer. I am genuinely disappointed by what I have experienced with a brand-new vehicle at this price point.

Everyone was friendly and welcoming. The service was easy and quick! It’s was great.

Great service They took a while to return my vehicle but overall good service Nice job

They were very accommodating and not pushy at all. Very professional and listened to what my payments, and trade in will be. They made the process fast.

Everyone demonstrated that they were concerned for the vehicle and did not act like the client was an inconvenience. They were very proactive and their approach to assisting the clients in the best and available process was clearly demonstrated in their mannerisms.

Not knowing how the dealership works, I was greeted when I approached what was ignored at the counter at the service station not realizing that the service writer had a specific area-even with somebody standing at the cashier counter he never glanced at me, asked if I needed help, nothing

Great customer service and attentive to my needs and understanding. Because of people like Josef, I love Kia!!

Both were very friendly and explained everything that was to happen during my visit To get my oil change. Carlos also helpful in getting me phone, that l left in car after my car had been taken back to service

Came in to get my key reprogrammed because it wasn't working bought an additional key, and both are not working still The manager Carlos is amazing It wasn't for him it'd be zero stars..

Our salesman Hector did an amazing job. We purchased our daughter's first vehicle and Hector listened to all of our issues and wish list. He helped us find her car and even took the time to wash it himself. A shout out to the finance guy Scott. We gave him the payment we were willing to make and he worked with Hector to make the exact number. In and out in two hours. We would definitely recommend Findlay Kia. Ask for Hector!

Took in for a recall and was very fast and friendly

Allison is such an asset to your company. She gave me such friendly outstanding service!!!

Car was being serviced for almost 3 weeks to fix AC. Paid almost $3,000, and the A/C still doesn't work, and service department doesn't know the problem. Extremely upset.

I had a very pleasant experience with the dealership the service representative Jonathan was very helpful and timely. He delivered great customer service with a smile.